This Privacy Policy describes how M GILMORE & K KODRE (ABN registered Australian business), operating as Kevva Tech ("we", "us", or "our"), collects, uses, and protects your information when you use our AI voice receptionist service.
1. Information We Collect
When you interact with our AI voice receptionist service, we may collect:
- Phone numbers - From incoming calls to our service
- Call recordings and transcripts - Audio recordings and text transcriptions of your conversations with our AI
- Appointment booking details - Name, contact information, service requested, and preferred appointment times
2. How We Use Your Information
We use the information we collect to:
- Operate and improve our AI voice receptionist service
- Send SMS messages with booking links (only when you explicitly request them during a call)
- Confirm and remind you of scheduled appointments
- Respond to your inquiries and provide customer support
3. SMS Messaging
- Consent: We only send SMS messages when you explicitly request them during a phone call with our AI receptionist
- Message frequency: 1-3 messages per appointment request
- Rates: Message and data rates may apply depending on your mobile carrier
- Opt-out: Reply STOP to any message to unsubscribe from SMS at any time
- Help: Reply HELP for assistance
4. Data Retention
- Call recordings: Retained for 90 days, then automatically deleted
- Appointment data: Retained until the appointment is completed, plus a reasonable period for record-keeping
5. Google Calendar Integration
Our platform offers optional Google Calendar integration for business owners to manage appointments. When you connect your Google Calendar:
What We Access:
- Your calendar events (to check availability for bookings)
- Ability to create, update, and delete calendar events (for appointment management)
How We Use This Data:
- Check your availability when customers request appointments
- Create calendar events when appointments are booked via AI receptionist
- Update or cancel calendar events when appointments change
- Send calendar invitations to your customers
Your Control:
- Google Calendar connection is optional
- You can disconnect your calendar at any time from Settings
- We only access calendars you explicitly authorize
- We do not share your calendar data with third parties
- We do not use your calendar data for advertising or profiling
Our use of Google Calendar data complies with the Google API Services User Data Policy, including the Limited Use requirements.
6. Third-Party Services
We use the following third-party services to operate our platform:
- Google Calendar API - Calendar integration for appointment scheduling
- Phone Provider - Phone and SMS communications
- AI Voice Platform - Natural language processing for voice calls
- Database Provider - Secure data storage and authentication
- Voice Synthesis Provider - AI voice synthesis for custom voices
These services have their own privacy policies governing how they handle your data.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
9. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.